On Friday, "several thousand" individuals were directly notified about their supposed Eurojackpot winnings, which ignited jubilation that quickly turned into frustration once the discrepancies were disclosed. Norsk Tipping announced the correct prize amounts later on Saturday and assured that no incorrect payments had been made. Presenting an apology to the public, newly resigned CEO Tonje Sagstuen acknowledged the error and the resulting breach of trust. "I am terribly sorry that we have disappointed so many, and I understand that people are angry with us," she said. Reflecting on the predicament, she revealed she had received numerous messages from hopeful participants who had plans hinging on their imagined windfall.
One affected woman, engaged in home renovations, shared her experience of receiving a notification claiming she had won 1.2 million kroner (approximately $119,000) but later learned her actual prize was much less. Following the fallout, an emergency meeting took place between Norsk Tipping's board and the Ministry of Culture, which oversees the entity. Sagstuen, who took the helm in September 2023 and has been with the company for nearly a decade, accepted full responsibility for the failures leading to this incident. Culture Minister Lubna Jaffery emphasized that the errors were unacceptable, particularly given Norsk Tipping’s monopoly on gaming services in Norway, and expects that improved oversight measures will be put in motion.
Despite ongoing issues, including technologic failures and past blunders, Norsk Tipping maintains that it is dedicated to addressing these challenges and restoring public confidence.
One affected woman, engaged in home renovations, shared her experience of receiving a notification claiming she had won 1.2 million kroner (approximately $119,000) but later learned her actual prize was much less. Following the fallout, an emergency meeting took place between Norsk Tipping's board and the Ministry of Culture, which oversees the entity. Sagstuen, who took the helm in September 2023 and has been with the company for nearly a decade, accepted full responsibility for the failures leading to this incident. Culture Minister Lubna Jaffery emphasized that the errors were unacceptable, particularly given Norsk Tipping’s monopoly on gaming services in Norway, and expects that improved oversight measures will be put in motion.
Despite ongoing issues, including technologic failures and past blunders, Norsk Tipping maintains that it is dedicated to addressing these challenges and restoring public confidence.
