In a public statement, the airline attributed the halt to a "vendor technology issue" and emphasized that it was working hard to alleviate any further inconveniences. "We sincerely apologise to our customers for the inconvenience this morning," the airline conveyed, assuring that "all hands are on deck" as the team worked to restore services swiftly.
Despite the resumption of flights, many departure boards at major US airports still displayed delays of up to two hours. However, real-time tracking service Flightradar24 indicated that aircraft were taking off from several primary US airports, with most flights now departing on schedule.
Passengers shared their experiences on social media, revealing they were stuck on planes or at gates due to the incident. Some were even instructed to leave their aircraft as the issue unfolded. A CBS reporter in Fort Lauderdale captured a moment where a gate agent informed travelers that boarding for a Philadelphia flight was beginning, adding, "The system is slowly coming back."
This incident follows previous disruptions in July when American Airlines, along with others, halted flights across the US due to a global IT failure linked to communication issues, which stemmed from a problematic software update by cybersecurity firm Crowdstrike.
As the airline navigates the recovery process from this latest glitch, it remains dedicated to providing timely updates and support for its passengers.
Despite the resumption of flights, many departure boards at major US airports still displayed delays of up to two hours. However, real-time tracking service Flightradar24 indicated that aircraft were taking off from several primary US airports, with most flights now departing on schedule.
Passengers shared their experiences on social media, revealing they were stuck on planes or at gates due to the incident. Some were even instructed to leave their aircraft as the issue unfolded. A CBS reporter in Fort Lauderdale captured a moment where a gate agent informed travelers that boarding for a Philadelphia flight was beginning, adding, "The system is slowly coming back."
This incident follows previous disruptions in July when American Airlines, along with others, halted flights across the US due to a global IT failure linked to communication issues, which stemmed from a problematic software update by cybersecurity firm Crowdstrike.
As the airline navigates the recovery process from this latest glitch, it remains dedicated to providing timely updates and support for its passengers.
