In brief
Both Delta Air Lines and United Airlines are facing legal action from disgruntled passengers who allege they were charged extra for window seats that turned out to be situated next to blank walls. The lawsuits, filed separately and seeking millions in damages for over a million customers at each airline, argue that passengers were not informed during booking that certain seats do not have windows.
The legal action was initiated by the law firm Greenbaum Olbrantz, which highlights how some Boeing and Airbus planes contain seats that are devoid of windows due to the placement of air conditioning ducts, wiring, or other components. The complaints assert that passengers buy window seats for various reasons, such as alleviating fear of flying or providing an appropriate view for children, and many would not have opted to pay extra had they known these seats lacked windows.Both Delta and United are accused of labeling every side seat as a "window seat" despite being aware that some do not have direct window access. Passengers frequently pay a premium for these seats, and attorneys in the case have described the airlines' practices as "deceptive" and "unlawful." Conversely, competitors like American Airlines and Alaska Airlines are noted to clarify the status of window seats during their booking processes, raising questions about the industry standards.
