Sources with knowledge of the investigation revealed that while Chelsea hinted at the identification of problems in a letter to individuals interviewed during the inquiry, it failed to outline specific details or acknowledge any wrongdoing. Instead, the club emphasized future safeguarding measures intended to foster a supportive environment for employees. The letter also expressed the enduring impact of Bignell’s absence and the commitment to learning from his experience.

Despite requests from witnesses to make investigation details public, Chelsea maintained confidentiality, citing the need to protect participating individuals. A spokesperson for the club characterized the investigation as a thorough and robust process, though the lack of transparency has sparked frustration among current and former staff members who seek acknowledgment of the issues raised.

As the club moves forward, employees remain hopeful for a shift in culture and a recognition of the changes needed to prevent future incidents, emphasizing the importance of staff being able to voice their concerns without fear of repercussions.