Machu Picchu, the remains of a 15th Century Inca city, is Peru's most popular tourist destination, attracting more than 1.6 million visitors yearly. However, a turbulent dispute over the buses that transport visitors to this mountain-top site led to a concerning situation where around 1,400 tourists were left stranded.
Cristian Alberto Caballero Chacón, head of operations for bus company Consettur, which has managed transportation for 30 years, admits to recent conflicts among local communities. The conflict has emerged as Consettur has lost its license to a rival company, raising concerns for those reliant on the bus service to reach Machu Picchu. The only alternative to these buses is a physically demanding two-hour hike.
To access Machu Picchu, tourists must first take a train to Aguas Calientes, which takes two to three and a half hours, then board a bus for the last leg of the journey. Tensions escalated in September when local protestors, frustrated with the bidding process that eliminated Consettur’s monopoly, blocked railway access, leading to evacuation efforts by Peruvian authorities.
The mayor of Aguas Calientes has also criticized the limited revenue share from ticket sales, with only 10% staying in the region. Local vendors express concerns over inadequate basic services while seeking greater benefits from tourism, highlighting the pressing need for improved local conditions.
As the dispute continues, plans for bus operations remain uncertain, with a complex legal situation hampering transitions to new transport services. Stakeholders are pushing for a more structured approach to tourism transportation in Peru, aiming to enhance the experience for both locals and visitors.
Cristian Alberto Caballero Chacón, head of operations for bus company Consettur, which has managed transportation for 30 years, admits to recent conflicts among local communities. The conflict has emerged as Consettur has lost its license to a rival company, raising concerns for those reliant on the bus service to reach Machu Picchu. The only alternative to these buses is a physically demanding two-hour hike.
To access Machu Picchu, tourists must first take a train to Aguas Calientes, which takes two to three and a half hours, then board a bus for the last leg of the journey. Tensions escalated in September when local protestors, frustrated with the bidding process that eliminated Consettur’s monopoly, blocked railway access, leading to evacuation efforts by Peruvian authorities.
The mayor of Aguas Calientes has also criticized the limited revenue share from ticket sales, with only 10% staying in the region. Local vendors express concerns over inadequate basic services while seeking greater benefits from tourism, highlighting the pressing need for improved local conditions.
As the dispute continues, plans for bus operations remain uncertain, with a complex legal situation hampering transitions to new transport services. Stakeholders are pushing for a more structured approach to tourism transportation in Peru, aiming to enhance the experience for both locals and visitors.


















