Haidilao, renowned for its global presence in the hotpot dining scene, has announced that it will provide a full refund plus additional cash compensation to every patron who dined at the implicated Shanghai branch between February 24 and March 8. This decision comes after a troubling incident where a video surfaced, capturing two 17-year-olds urinating in a private hotpot broth while under the influence. Law enforcement quickly detained the teens following their irresponsible act, which has raised significant concerns among diners regarding health and sanitation.

In response to the incident, the company expressed its deep remorse, emphasizing that the distress caused cannot be truly remedied. They also confirmed that all dining equipment used during the incident has been replaced, and thorough cleaning protocols are now in place. Haidilao reassured concerned customers that the broth is not typically reused once served, although the effectiveness of the cleaning prior to its next use has come into question.

Finding out exactly which outlet was involved took management a full week, given that they operate numerous restaurants in the city. Known for their high-quality customer service, complete with unique offerings like manicures while customers wait, the company is attempting to salvage their reputation in the wake of this unsettling event. As a prominent brand with over 1,000 locations worldwide, Haidilao remains committed to ensuring customer safety and satisfaction.